Someone cloned my debit card recently, and the bank started an investigation. The bank's investigation has now had an investigation of its own...
I asked on Friday if the investigation was now completed. What investigation, they asked. The one you phoned me about, that one. Come back on Monday.
I waited until Tuesday (today). Then I asked if the investigation was now completed. What investigation, they asked. The one you phoned me about, the one you said come back on Monday. That one. But there isn't any investigation, you should call this number.
"This number" were rather surprised and asked me to call into their branch. Their computer wasn't showing any investigation being under way either, but they went off to another, apparently more secure computer, and decided (eventually) that yes, indeed there was an investigation under way. But it hadn't been started when the original fraud was identified (which is odd for other financial reasons)but last Friday after I had left the branch. They're still investigating why that might be.
More anon (I fear).